Roto-Rooter Plumbing & Water Cleanup

I had a basement drain that was having issues. I arranged for service through their website which was very simple and painless. They had a service tech that was available less than an hour later. Keith arrived on time, and was very professional. He knew his business and in no time had the drain opened and running smoothly. He cleaned it out and remained on site till we were sure all was working. Keith then cleaned the area and picked up. You would never had known he had been there. Very pleased with the service we received.

We’ve used Roto-Rooter for years, and they’re the first company we call for most plumbing issues. They’re thorough, always on time, and always friendly. From a major basement issue that they handled from start to finish (including dealing with our insurance company), to the most recent drain clean out (thanks Dwayne!) every experience has been great.

While I was initially a bit irritated by the cost that I was about to incur with Roto-Rooter, that was all put to rest when my plumber, Keith showed up and began work. Keith was very personable and easy to talk with. He provided an up front estimate of the charges and the work that was going to be completed just as I am sure all the guys are supposed to do. But Keith just seemed to understand me and my reservations and he found a way to ease my mind. He is a good one. IMHO, you would be warranted to give this guy a serious raise or bonus. He will be the reason I will call your company in the future!

Keith was amazing! He was incredibly kind and very easy to work with. He quickly identified the problem, discussed the cost and options without any pressure. He fixed the problem and explained to me what was going on as he did it. If I ever need anything from RotoRooter again, I will absolutely request that Keith provide the services. 10/10 stars.

Overall experience was fantastic. From booking the appointment on the phone to Keith coming to our house soon after, everything was great. Everything was very professional, pricing was explained up front as well as coupon options. The service was well done and everything was cleaned up afterwards. We really enjoyed talking with Keith and he was great with our dog too. Will definitely call back with any future plumbing needs!

We had a blocked up bath tub and Dwayne came out within an hour or calling and had it handled within the hour of coming. I had called numerous plumbing places who either didn't answer or called back hours later, so I was glad we got someone same day! He was thorough, made it easy to understand, knowledgeable, and very personable! They even have a promo where if you download their app you can save $25 off a service. Showed me that it was fixed and made process seamless!

We unfortunately had a shower drain that randomly decided to not drain after dropping to sub zero temps here. We scheduled an appt and the technician was able to come out the next day and even after typical working hours so we didn't have to take time off work. Keith came out and was so incredibly helpful and gave us all of the information in layman's terms so we could understand everything every step of the way. He was so incredibly friendly and polite with our yapping kids who just wanted to keep talking to "Mr Keith". We will definitely be coming back to Roto Rooter for any other plumbing needs that we have. Thank you so much for the great service Keith and Roto Rooter!

The good: the technician was very nice and did the job well. The bad: too expensive. It took him about 20 minutes to snake the line and it cost me $429. If it was the main line, I could see that it would cost that much. Also, the technician said that I would get a camera inspection later that afternoon and no one called or showed up. He asked me to call the scheduler if no one did. However, I don’t think it’s my job as a customer to make sure they complete their work.